Customer Consultant: Software-Expertise trifft Kundenorientierung

Arbeitest du gern mit Softwaresystemen und übernimmst Verantwortung für Projekte von Anfang bis Ende? Hast du Berufserfahrung aus Deutschland oder der Schweiz und sehr gute Kommunikationsfähigkeiten auf Deutsch? Möchtest du Teil unseres DACH-Teams werden und uns dabei helfen, „Happy & Loyal Customers“ in den deutschsprachigen Märkten zu schaffen? Dann freuen wir uns darauf, von dir zu hören!

Deine Aufgaben  

Unsere Kunden sind Musikschulen, die unsere Software täglich nutzen. Deine Aufgabe ist es, die Verwaltungsmitarbeitenden und Schulleitungen dabei zu unterstützen, das Beste aus der Software herauszuholen. Du beantwortest Support-Tickets und sprichst mit Kunden am Telefon oder in einem Videoanruf.  

Du planst Deine eigene Arbeit und holst Kolleginnen und Kollegen zum Sparring dazu, wenn es nötig ist. Konkret wirst Du:

• Support-Tickets und Anrufe bearbeiten, Kunden erklären, wie das System funktioniert, und klare Benutzeranleitungen mit Screenshots, Videos oder GIFs schreiben.
• Implementierungsprojekte durchführen: planen, kommunizieren, schulen und liefern.
• Die Software mitgestalten, indem du Kundenfeedback sammelst und Anwendungsfälle an die Entwicklung weitergibst.
• Dich in eine oder zwei unserer Spezialisten-Gruppen einbringen – zum Beispiel AI, Terminologie & Übersetzungen, Zendesk Admins oder Anleitungen.

Your qualifications  

SpeedAdmin is a good place to learn and grow, and wanting to develop is a must in this role. We'll teach you a lot along the way, but we do expect that:

• You have work experience from the German or Swiss market; you master German at a professional level (written and spoken) and have solid English skills.
• You're genuinely curious about software and enjoy understanding how systems work, and why, learning a new digital tool feels easy, even fun.
• You enjoy teaching people how to use software and understand what good customer service actually looks like.
• You have experience managing projects, preferably within software or IT.
• You already use AI tools day-to-day to work smarter.
• Bonus: experience with music schools, cultural institutions or similar.

What We Offer

You'll be joining our DACH team soon to be three great colleagues based in Sønderborg and you’ll be working closely with our DACH Sales Manager in Berlin. We're big on personal development and collaboration, so you'll have regular one-to-one time with your manager to talk through your growth and set a pace that works for you.

You will get real flexibility, a strong pension scheme, private health insurance, and the world’s best colleagues and customers.  

How to apply

Answer the questions below and send your application with CV to job@speedadmin.com. Write in English or German, with at least one paragraph in the other language. The interviews will be a mix of both languages, with your future leader and future colleague joining.

1. What's your motivation for applying to this role?

2. Describe your work experience in the German or Swiss market and tell us: What draws you to working with the DACH region?

3. Tell us about your interest in software - what draws you to understanding how systems work?

4. What do you like about driving projects?  

5. What's your experience with customer service?

6. Anything else you find relevant to share when applying for this specific job.

Practical info

Deadline: August 3rd.

Questions? Call Pernille Kristensen, the hiring manager, at +45 42 44 50 94 between 9.00-10.00 CEST on July 13 or between 15:00–16:00 CEST on July 29 or 30.

Location: Sønderborg, Denmark. We don't offer relocation assistance for this role.

Salary: Mid-level position, salary negotiated individually based on your experience and qualifications. We're happy to discuss expectations openly during the process.  

Start date: Preferably October 1st.

About SpeedAdmin

SpeedAdmin is the leading administrative software system for music and arts schools in Europe. The SpeedAdmin software is an all-in-one solution that brings administration and communication together in a symphony of efficiency and empowerment. We have 700+ customers across 9 countries.  

We're around 40 colleagues from different backgrounds and nationalities, with quite a few German speaking colleagues in our Sønderborg office. We’re working flat-hierarchy where developers, customer consultants and sales colleagues work closely together.